Refund & Cancellation Policy

Our Refund & Cancellation Policy

We absolutely want you to succeed.

As your success in either your interviews or your career is highly dependent on how well you yourself execute in those situations based on the feedback given to you by our coaches, there are no guarantees of receiving a job offer or a promotion/success in your career. All we can do is provide you with the information you can use to improve your performance and present your best self, the rest is up to you.


Coaching Refunds

  • If we have not met for any coaching sessions yet, you can cancel coaching for a full refund.
  • I do not offer refunds on sessions already held. See first paragraph above.
  • If you have chosen a package & feel complete with fewer sessions, except in special circumstances, I ask for a written reason for the request and a discussion of how we can provide you with 1:1 coaching that delivers the value of the unused sessions.
  • However, if you still wish to discontinue our sessions together, then your refund will be calculated as follows:
    • Original Package Fee – Package Fee equal to the number of Sessions Used – 5% service charge  = Refund
      • eg: 5 session package purchased – 3 session package (for sessions used) – 5% service charge = $500 – $360 – 0.05($500-$360) = $133.00
    • if a refund is agreed to by all, the refund will be processed and returned to you within 10 days of the request.

Missed Coaching Sessions

  • You can cancel a session and reschedule if you allow at least 24-hours’ notice. If you don’t show up, you forfeit the session at my discretion, unless you’ve had a true emergency.
  • If you cancel a session twice, then the next time you cancel a session, you’ll forfeit the session. The reason is that I reserve a special time for you weekly or bi-weekly. When you cancel, I can’t schedule anyone else into that slot, and it’s lost money for me.
  • On the other hand, if you have a vacation or other event coming up, give me at least two weeks notice, and we can make special arrangements. This allows me time to schedule new clients or marketing events.